Banner Service Request

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Banner Service Requests (BSRs) are the official communication method between the campus end user to the Information and Technology Services (ITS) Programming Group staff.

Title

A short description to explain the nature of a ticket.

Campus Code

Campus Impacted

Department

Department Area

Additional Email Address(es) to Copy:

This is used to copy additional people outside of the A-State Campus of this ticket entry. They are NOT able to check the status of this request.

Tools

Prioritize your Request and Description* (Response times are during normal business hours.)

Prioritize your Request* (Response times are during normal business hours.)

Critical: Immediate attention required.

High: Action needed within 24 hours.

Medium: Assistance requested within 48 hours.

Low: General questions, or problems that do not affect processing.

Planning: Upgrades or improvements to current or future projects.

Due Date

The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Phone Number

Attachment

File attachments associated with the ticket.

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Priority

The relative importance of the ticket to the organization.

Other Fields

Your name

Your email address

Your phone number

Verification Code