How to Log in to Banner
Unlike Blackboard, Banner requires you to input the entire u.asumh.edu or asumh.edu address as your username.
Use the password that you set or changed on our password reset portal in the 'password' box.
You must download the green Duo Mobile app on a dedicated cell phone in order to get access to your Banner Self-Service.
Contact IT at helpdesk@asumh.edu for an activation code.
Common Banner Log-in Issues
"Good practice" when using Banner is to access the page in an incognito browser. Incognito browsers automatically clear your cache on exit, keeping certain issues from happening.
Login Screen Not Progressing
The most common case of Banner not allowing a user past this point is the email address. Banner uses the full email address, with @u.asumh.edu on the end.
If the above fix does not solve this issue, clearing the cache on your browser is the next preferred step. You can find information on how to do so below.
Clearing Your Browsers Cache
If you are having an issue with the Banner login page not progressing to the Duo push, clearing your browsers cache can sometimes remedy this problem.
If you have a different browser than what is listed, please contact the IT department at 870-508-6223 or put in a HelpDesk ticket on our HelpDesk home page.
Clearing Specific Browsers
Google Chrome
- -Click on the three-dot icon in the top-right corner of a Chrome browser window
- -Hover your mouse over "More tools"
- -Click on "Clear Browsing Data"
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- -Click on the drop-down arrow for "Time range", and choose a range. IT recommends the "All Time" option.
- -Check the box for "Cached images and files"
- -Finally, press "Clear data" on the bottom right of the dialogue box
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Microsoft Edge
- -Click on the three-dot icon in the top-right corner of an Edge browser window
- -Click on settings
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- -Navigate to the "Privacy and services" tab on the left-hand sidebar and click on "Choose what to clear"
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- -Press on the drop down arrow and choose "All time" and check the box that says "Cached images and files"
- -Click on clear now
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Mozilla Firefox
- -Click on the three-line icon, or burger, in the top-right corner of the window
- -Navigate to the options section with gear icon
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- -Click "Privacy and Security" on the left sidebar
- -Scroll until you find the "Cookies and Side Data" section and press on "Clear Data"
- -Check the box for Cached Web Content and click Clear
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Duo Not Sending a Notification
If Duo is not sending a notification to your phone after signing into Banner, this may have something to do with your cellular service.
To check this, physically open the Duo application and make sure that you cannot locate the 'Allow' notification there. If you do not see the notification immediately, give it a minute or so.
On the occasion that Duo does not send a push at all, you can use the passcode that appears when you click on Arkansas State University within the Duo application.
If you live in a location with bad cell service, the IT department offers a FOB to assist with your logins. This is also something the IT department provides for students who do not have a cell phone or who cannot download Duo.