Clearing Browser Cache

Clearing Your Browsers Cache

If you are having an issue with the Banner login page not progressing to the Duo push, clearing your browsers cache can sometimes remedy this problem.

If you have a different browser than what is listed, please contact the IT department at 870-508-6223 or put in a HelpDesk ticket on our HelpDesk home page.

Clearing Specific Browsers


Google Chrome

  • -Click on the three-dot icon in the top-right corner of a Chrome browser window
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  • -Hover your mouse over "More tools"
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  • -Click on "Clear Browsing Data"

    Chrome Burger
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  • -Click on the drop-down arrow for "Time range", and choose a range. IT recommends the "All Time" option.
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  • -Check the box for "Cached images and files"
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  • -Finally, press "Clear data" on the bottom right of the dialogue box
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Microsoft Edge

  • -Click on the three-dot icon in the top-right corner of an Edge browser window
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  • -Click on settings

    Edge Burger
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  • -Navigate to the "Privacy and services" tab on the left-hand sidebar and click on "Choose what to clear"

 

 

 

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  • Privacy
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  • -Press on the drop down arrow and choose "All time" and check the box that says "Cached images and files"
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  • -Click on clear now
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Mozilla Firefox

 

  • -Click on the three-line icon, or burger, in the top-right corner of the window
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  • -Navigate to the options section with gear icon


  • Firefox Burger
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  • -Click "Privacy and Security" on the left sidebar
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  • -Scroll until you find the "Cookies and Side Data" section and press on "Clear Data"
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  • -Check the box for Cached Web Content and click Clear

 

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