Requesting a Home@Astate WiFi Password

If you are living on campus you will connect to the Home@Astate Wifi. To request a password you will need to sunmit a ticket which should include your buidling name and room number. A password will then be assigned and emailed to you.

 

How to request a Home@Astate WiFi password

1. Log into my.astate.edu with your email address and password.

2. Approve DUO mobile.

3. Select the Helpdesk ticket icon.

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4. Select the Get Started button on the left side of the screen.

5. Scroll to the bottom of the page and select "Get Help"

6.Select "Create A Ticket"

7. Fill out the required fields on the form with your Email, phone number, building name, room number, and a subject of Home@Astate password request.

8.This will be sent to our Housing and Student Support team and they will generate a password and then email it to your student email address. The email should come from no-reply@extremecloudiq.com . If you do not see the email in your inbox, check your spam folder.

Details

Article ID: 28
Created
Fri 6/30/23 9:43 AM
Modified
Mon 7/10/23 2:19 PM

Related Services / Offerings (1)

Campus Network Issue
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.