Knowledge Base

Categories (13)


This includes information about other applications and software that A-State uses in various different areas on campus.

Campus Wireless

On-campus Wifi related information can be found here.


This includes information about Canvas and other applications that are available and used within Canvas.

DUO Mobile

Duo is a Multi-Factor Authentication method that A-State uses to keep your account secure.


Frequently Asked Questions

IT Security

This includes useful information that everyone should know and utilize to keep your information secure.

Microsoft 365

Microsoft 365 (formerly Office 365 or O365) support articles

New Student Account Setup

Once you have been admitted to A-State and you receive an email with your Student ID and PIN numbers, you can begin setting up your A-State account and password.

Printer Support

The Konica Minolta Help Desk number is 800-456-5664. Your printer ID number is located on the front of the printer. If you are experiencing issues with a Konica Minolta printer, this is the first route you will need to take because this Help Desk is able to help with certain issues virtually or over the phone. If you are experiencing issues with a Xerox printer, you will need to contact their Help Desk at 855-406-5188.

You can also email them at or The Xerox device model number listed on the front and the building location/room number should be included with a description of the problem.

Respondus Lockdown Browser

This is a software professors use on A-State's campus to prevent cheating on online quizzes and exams.

Student Email Setup

Adding your A-State email to your device so you have easier access is a quick and hassle free process! Here are the steps below for how to accomplish this.


VPN is used to connect to the AState network when you are not physically on campus.