Service Catalog

Categories (10)

Accounts & Access

Network and email accounts, and user access requests
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Audio Visual

For those needing assistance with IP phones, Apple TV, classroom and conference room set-up and digital signage.
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Computers & Printers

Computer and printer setups, technology purchasing guide, and equipment management
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Instructional Technology

Learning management system tasks and requests. Includes Blackboard and Respondus etc.
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Networking & Wireless

Requests for wireless registration, static IP addresses, new data lines. You can also find Mobile devices such as university phones, portable hotspots and the cellular iPad request form
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Reports, Programming, and Enterprise Applications

Assistance with optimizing data and generating reports. IT staff are available to analyze problems and/or desired changes to either the data in Banner or current business processes. We are aware of the impact those changes can have on different areas.
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Security

VPN access and issues, Firewall rules, etc
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Software & Programs

Install applications for academic and personal use
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Property Accounting

Property accounting forms for transferring, removing, missing or disposing of assets can be found here.
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Campus Card Center

Information and support with the A-State Access Card
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Services (4)

Get Help

If you do not see the category that you need feel free to use this option to request assistance.

Banner Service Request

Banner Service Requests (BSRs) are the official communication method between the campus end user to the Information and Technology Services (ITS) Programming Group staff.

Institutional Research Data Request

Please complete this online form to request data from the Office of Institutional Research.

Team Dynamix Help

If you have any questions or concerns regarding the use of Team Dynamix, submit a ticket here.