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Services or Offerings?
3rd Party Software
  1. Services
  2. Software & Programs
Issues with a 3rd party software such as ACT
Banner Finance
  1. Services
  2. Banner/Degree Works/Self Service Banner 9
Issue with Banner that entails Finance, HR, Payroll, Accounts Payable, Purchasing
Banner Student
  1. Services
  2. Banner/Degree Works/Self Service Banner 9
Issue with Banner that entails Student, Financial Aid, Accounts Receivable
Duo Dual Enrollment
  1. Services
  2. None
If you are active on more than one A-State campus and needing your Duo phone number enrolled on both accounts
Duo Mobile
  1. Services
  2. Security
Issues with account such as a name change or login trouble
Email
  1. Services
  2. Accounts & Access
Issues with email
LMS- Blackboard
  1. Services
  2. Instructional Technology
Issues related to the LMS - Blackboard
Marketing Request Form
  1. Services
  2. None
Mitel Phones
  1. Services
  2. Audio Visual
Issues with the Mitel phone or request for additions/changes
Need Additional Assistance
  1. Services
  2. None
If you do not see the category that you need feel free to use this option to request assistance
Network
  1. Services
  2. Networking & Wireless
Issues with the network and wifi
Password Reset
  1. Services
  2. Accounts & Access
Issues with resetting password
PC Hardware
  1. Services
  2. Computers & Printers
Issues related to the pc/laptop/printer/projector/tv/interactive board/smartboard
PC Software
  1. Services
  2. Software & Programs
Issues related to 0365, Office, Respondus, Adobe, Quickbooks, etc.
POISE
  1. Services
  2. Banner/Degree Works/Self Service Banner 9
Issues with the Jenzabar PX system