Residence Hall Access Issue

Mobile ID Set Up

 iPhone

  • Download the Transact eAccounts app on your phone through the app store
  • Open eAccounts and swipe through the startup screens and click Get Started
  • Search for Arkansas State University in the search bar
  • Select Arkansas State University and select SAML 2, then continue to Sign In
  • Log in with your A-State username and password and then continue with DUO
  • Once logged in and you see your name, click Add to Apple Wallet

Android

  •  Enable NFC on your phone in your Settings menu
  • Go to Google Play and make sure it is enabled as the default payment application
  • Download the Transact eAccounts app from the Google Play Store Open eAccounts and swipe through the startup screens and click Get Started
  • Search for Arkansas State University in the search bar
  • Select Arkansas State University and select SAML 2, then continue to Sign In
  • Log in with your A-State username and password and then continue with DUO
  • Once logged in and you see your name, click  Add to Google Pay and Accept through the prompts

 

Scanning in with a Door Reader

●       Hold the top of the back of your phone straight up and down to the reader. On iPhones, the screen does not have to be turned on.  When the phone is presented to the reader, the screen will turn on.

On Android phones, the screen does have to be turned on.  When the phone is presented to the reader, the ID will appear on the phone.

●       If you use Apple Watch, hold the face of the watch near the door reader.

●       If the door reader does not let you in, try holding your phone in a couple different locations against the reader.  If that doesn’t work, submit a Ticket. 

 
Create a Ticket

Details

Service ID: 280
Created
Fri 8/4/23 8:14 AM
Modified
Fri 8/4/23 11:21 AM