My Recently Visited Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
The IT Systems Request is a required online validation and tracking form for faculty, staff, and students who need access to specific IT-managed systems or services. This process ensures proper authorization, security, and accurate record-keeping for all requests.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website. You can also use this form to receive assistance with the Knowledge Base (KB).
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
If you are requesting external user accounts be set up in Canvas, submit a ticket here.
Faculty and staff, please complete this form to request security clearance prior to the acquisition of any Technology or Digital service necessary for your academic and administrative needs.
Please complete this online form to request data from the Office of Institutional Research.
A formal request for supervisors to request customized IT security training sessions.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
This form establishes a standardized procedure for requesting an exception to the A-State firewall to ensure we are following institutional and security best practices.
If employees/departments need to create a shared email account.
Use the form below to request transportation services offered by Access & Accommodation Services. Please review our Transportation Program Operating Procedures before you file a request. Please allow 24 hours for the system to process your request.
(excluding weekends/holidays).
Access & Accommodation Transportation Hours: Monday - Friday 7:30 AM - 4:30 PM
A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.
Used to request equipment be removed from department and off their inventory.
University Mobile Phones for your department will need this form filled out.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
IT Hardware handles ordering and troubleshooting issues related to university assets.
University iPads that have cellular capabilities will need this form filled out.
Welcome Red Wolves!!! Activate your mobile ID to begin your journey.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.