My Recently Visited Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
Users/departments must first review the Mobile Hotspot & MiFi Usage Standards and confirm that this request meets the acceptable use cases described. Requests outside of those use cases will not be approved.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
The IT Systems Request is a required online validation and tracking form for faculty, staff, and students who need access to specific IT-managed systems or services. This process ensures proper authorization, security, and accurate record-keeping for all requests.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
This form is used to report hardware-related issues or request assistance with hardware problems.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website. You can also use this form to receive assistance with the Knowledge Base (KB).
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
Submit this form to request assistance with Konica Minolta printers and copiers, including new equipment requests, printer moves, or billing corrections.
This form is used to request a refund of Express Dollars balance. This form is not for Campus Choice Flex opt-outs.
Welcome Red Wolves!!! Activate your mobile ID to begin your journey.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
If you are requesting external user accounts be set up in Canvas, submit a ticket here.
If you are living On-Campus and experience an issue with access control.
University iPads that have cellular capabilities will need this form filled out.
This form establishes a standardized procedure for requesting an exception to the A-State firewall to ensure we are following institutional and security best practices.
A formal request to initiate an internal review of security controls, practices, and systems.
Used to request equipment be removed from department and off their inventory.
Request support for creating a university AI agent that helps faculty, staff, or students complete a defined task or workflow. This service gathers the required details for review, including purpose, audience, data sources, security considerations, and expected outcomes.
Use this form to request system or site access for external vendors. Please provide accurate vendor details, required access scope, and the duration of access to ensure timely review, approval, and secure onboarding.
This internal form is used to report errors in Degree Works audits and is not intended for course substitutions or exceptions, which must be submitted through the Registrar's Office.