My Recently Visited Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Questions related to conflicts of interest or potential conflicts of interest are located here.
A formal request to initiate an internal review of security controls, practices, and systems.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
IT Hardware handles ordering and troubleshooting issues related to university assets.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
This form is used to request a refund of Express Dollars balance. This form is not for Campus Choice Flex opt-outs.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website. You can also use this form to receive assistance with the Knowledge Base (KB).
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
To request that Relocation Services assist in any special projects.
If you are living On-Campus and experience an issue with access control.
The IT Systems Request is a required online validation and tracking form for faculty , staff ,students who need access to specific IT-managed systems or services. This process ensures proper authorization, security, and accurate record-keeping for all requests.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
If employees/departments need to create a shared email account.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
Please complete this online form to request data from the Office of Institutional Research.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
Used to request equipment be removed from department and off their inventory.
A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.
This internal form is used to report errors in Degree Works audits and is not intended for course substitutions or exceptions, which must be submitted through the Registrar's Office.
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