My Recently Visited Services

If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.

If you are an employee and are needing Adobe Creative Cloud.

If you are a student who is needing assistance setting up your email on a device.

If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.

A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.

Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.

If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.

University Mobile Phones for your department will need this form filled out.

Mobile hotspots for your department will need this form filled out.

If you can't locate an A-State file share and need assistance.

For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.

Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.

Questions related to conflicts of interest or potential conflicts of interest are located here.

If you're receiving an error when attempting to submit a photo online.

All currently enrolled students of Arkansas State University have access to a free Microsoft Office subscription during their time at A-State. .This subscription has to be renewed every year while a student is actively enrolled at A-State. If you have trouble getting this software installed please let us know.

If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.

If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933

If you are having trouble accessing or using any of the AState Apps please make sure to clarify the App you are needing assistance with.

Your password expires every 90 days so you will need to reset it through office.com
If you are having trouble please contact the IT Help Desk at 870-972-3933

Please submit this form if you are an employee in Math and Science needing technical assistance.

If employees/departments need to create a shared email account.

Used to request equipment be removed from department and off their inventory.

If you need to request VPN access for yourself (A-State employee) you can submit this form.