My Recently Visited Services

If you are a student who is needing assistance setting up your email on a device.

If you are having trouble logging into my.Astate Portal or questions about the portal.

If you are living On-Campus and experience an issue with access control.

Questions related to conflicts of interest or potential conflicts of interest are located here.

Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.

Your password expires every 90 days so you will need to reset it by using the Password Self-Service https://webapps.astate.edu/digitalid/index.htm

If you are having trouble please contact the IT Help Desk at 870-972-3933

Welcome Red Wolves!!! Activate your digital ID to begin your journey.

Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.

If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.

Please be aware just because this form is filled out that does not guarantee access will be given.

If you need to request VPN access for yourself (A-State employee) you can submit this form.

A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.

Fill out this form to submit your LinkedIn Learning class request.

If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.

A formal request for supervisors to request customized IT security training sessions.

If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.

Used to request equipment be removed from department and off their inventory.

If you are having trouble and need any assistance with Canvas, submit a ticket here.

If you are an employee and are needing Adobe Creative Cloud.

For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.

All currently enrolled students of Arkansas State University have access to a free Microsoft Office subscription during their time at A-State. .This subscription has to be renewed every year while a student is actively enrolled at A-State. If you have trouble getting this software installed please let us know.

For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.

If you're having trouble with door access all around campus.

If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.

If you need to make modifications to a university owned computer and are an authorized user of the computer but need more access.