Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
The IT Systems Request is a required online validation and tracking form for faculty, staff, and students who need access to specific IT-managed systems or services. This process ensures proper authorization, security, and accurate record-keeping for all requests.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
IT Hardware handles ordering and troubleshooting issues related to university assets.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website. You can also use this form to receive assistance with the Knowledge Base (KB).
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
Faculty and staff, please complete this form to request security clearance prior to the acquisition of any Technology or Digital service necessary for your academic and administrative needs.
Used to request equipment be removed from department and off their inventory.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
To request that Relocation Services assist in any special projects.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
Use this form to request system or site access for external vendors. Please provide accurate vendor details, required access scope, and the duration of access to ensure timely review, approval, and secure onboarding.
If employees/departments need to create a shared email account.
Questions related to conflicts of interest or potential conflicts of interest are located here.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.
Used to request equipment being moved and reassigned to an employee and/or department.
This form establishes a standardized procedure for requesting an exception to the A-State firewall to ensure we are following institutional and security best practices.
Submit this form to request assistance with Konica Minolta printers and copiers, including new equipment requests, printer moves, or billing corrections.
A formal report used to document observed or suspected security issues related to information systems or technology.
The Missing Equipment Report is used when equipment is missing or has been stolen. A police report is only required when equipment is known to have been taken without permission.