Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
IT Hardware handles ordering and troubleshooting issues related to university assets.
Users/departments must first review the Mobile Hotspot & MiFi Usage Standards and confirm that this request meets the acceptable use cases described. Requests outside of those use cases will not be approved.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
Used to request equipment be removed from department and off their inventory.
If employees/departments need to create a shared email account.
Welcome Red Wolves!!! Activate your mobile ID to begin your journey.
You can reset your password through office.com. If you are having trouble please contact the IT Help Desk at 870-972-3933
All currently enrolled students of Arkansas State University have access to a free Microsoft Office subscription during their time at A-State. .This subscription has to be renewed every year while a student is actively enrolled at A-State. If you have trouble getting this software installed please let us know.
A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you are an employee who needs assistance adding your email account to a device.
If you are a student who is needing assistance setting up your email on a device.
If you are having trouble and need any assistance with Canvas, submit a ticket here.
This form is used to request a refund of Express Dollars balance. This form is not for Campus Choice Flex opt-outs.
Please complete this online form to request data from the Office of Institutional Research.