Popular Services
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
If you are an employee and are needing Adobe Creative Cloud.
If you are having trouble logging into my.Astate Portal or questions about the portal.
Used to request equipment be removed from department and off their inventory.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you are having trouble getting logged into Blackboard or the Blackboard app.
Welcome Red Wolves!!! Activate your digital ID to begin your journey.
For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.
If you are having trouble and need any assistance with Canvas, submit a ticket here.
If employees/departments need to create a shared email account.
If you are a student who is needing assistance setting up your email on a device.
If you are active on more than one A-State campus and needing your Duo phone number enrolled on both accounts
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
Used to request equipment being moved and reassigned to an employee and/or department.
Retrieve your ID number and PIN for access to Self-Service (former and current students and employees). https://webapps.astate.edu/digitalid/campusid.htm
If you need to make modifications to a university owned computer and are an authorized user of the computer but need more access.
Questions related to conflicts of interest or potential conflicts of interest are located here.
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
If you are having trouble creating or accessing an assignment because of BioSig for A-State courses.
To request that Relocation Services assist in any special projects.