Popular Services
Used to request equipment be removed from department and off their inventory.
If you are having trouble logging into my.Astate Portal or questions about the portal.
If you are an employee and are needing Adobe Creative Cloud.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Used to request equipment being moved and reassigned to an employee and/or department.
If you have any questions or concerns regarding the use of Team Dynamix, submit a ticket here.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.
If you need to make modifications to a university owned computer and are an authorized user of the computer but need more access.
This form is for users who have completed the sponsored account process and need an account created in the TeamDynamix system as a client in order to submit tickets.
Questions related to conflicts of interest or potential conflicts of interest are located here.
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To request that Relocation Services assist in any special projects.
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
The Missing Equipment Report is used when equipment has been stolen or is missing, so that it can be removed from the department's inventory. This request requires a list of missing equipment, and a police report if applicable.
If you need to have a new A-State University computer set up with a technician.
If you are a student who is needing assistance setting up your email on a device.
For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
If you're an A-State student or employee experiencing issues with you A-State mobile ID.
If you are requesting external user accounts be set up in Canvas, submit a ticket here.