Popular Services
Used to request equipment be removed from department and off their inventory.
If you are having trouble logging into my.Astate Portal or questions about the portal.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
If you are an employee and are needing Adobe Creative Cloud.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
If you need to request VPN access for yourself (A-State employee) you can submit this form.
Questions related to conflicts of interest or potential conflicts of interest are located here.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
Used to request equipment being moved and reassigned to an employee and/or department.
If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
To request that Relocation Services assist in any special projects.
The Missing Equipment Report is used when equipment is missing or has been stolen. A police report is only required when equipment is known to have been taken without permission.
For any communication service that would need to be performed for the department including network drops, cable drops etc.
The Requestor on this form should be the A-State employee who has initiated the creation of the sponsored account. You will provide information regarding the user with the sponsored account on this form. The Requestor WILL NOT BE the sponsored account user.
Because this is access for a sponsored account, this form will route to security for approval. After approval is given, it will be sent to the systems team to grant access. The sponsored account should then receive an email letting them know they have been given VPN access.
Welcome Red Wolves!!! Activate your digital ID to begin your journey.
If you are an employee who needs assistance adding your email account to a device.
For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.
Your password expires every 90 days so you will need to reset it by using the Password Self-Service https://webapps.astate.edu/digitalid/index.htm
If you are having trouble please contact the IT Help Desk at 870-972-3933
Retrieve your ID number and PIN for access to Self-Service (former and current students and employees). https://webapps.astate.edu/digitalid/campusid.htm
If you have any questions or concerns regarding the use of Team Dynamix, submit a ticket here.