Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
If you are an employee and are needing Adobe Creative Cloud.
If you need to request VPN access for yourself (A-State employee) you can submit this form.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
Used to request equipment be removed from department and off their inventory.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.
This internal form is used to report errors in Degree Works audits and is not intended for course substitutions or exceptions, which must be submitted through the Registrar's Office.
Used to request equipment being moved and reassigned to an employee and/or department.
Questions related to conflicts of interest or potential conflicts of interest are located here.
If employees/departments need to create a shared email account.
University Mobile Phones for your department will need this form filled out.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.
If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.
If you are a student who is needing assistance setting up your email on a device.
Your password expires every 90 days so you will need to reset it through office.com
If you are having trouble please contact the IT Help Desk at 870-972-3933
Mobile hotspots for your department will need this form filled out.
University iPads that have cellular capabilities will need this form filled out.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.