Popular Services
If you are having trouble logging into my.Astate Portal or questions about the portal.
Used to request equipment be removed from department and off their inventory.
If you are a student who is needing assistance setting up your email on a device.
If you are an employee and are needing Adobe Creative Cloud.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Used to request equipment being moved and reassigned to an employee and/or department.
To request that Relocation Services assist in any special projects.
Welcome Red Wolves!!! Activate your digital ID to begin your journey.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you need to make modifications to a university owned computer and are an authorized user of the computer but need more access.
If you need to request VPN access for yourself (A-State employee) you can submit this form.
A formal request to initiate an internal review of security controls, practices, and systems.
A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Questions related to conflicts of interest or potential conflicts of interest are located here.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
All currently enrolled students of Arkansas State University have access to a free Microsoft Office subscription during their time at A-State. .This subscription has to be renewed every year while a student is actively enrolled at A-State. If you have trouble getting this software installed please let us know.
Your password expires every 90 days so you will need to reset it by using the Password Self-Service https://webapps.astate.edu/digitalid/index.htm
If you are having trouble please contact the IT Help Desk at 870-972-3933
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
A formal report used to document observed or suspected security issues related to information systems or technology.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
A formal request for supervisors to request customized IT security training sessions.
Name changes are done twice a year. This erases your entire account and then recreates your account with your new name. Please make sure you are aware this is a permanent change.
If you are a Student please fill out: https://www.astate.edu/a/registrar/students/cha...
If you are a Employee please fill out:https://www.astate.edu/dotAsset/75c8fc04-14f6-4...