Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
Used to request equipment be removed from department and off their inventory.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website.
IT Hardware handles ordering and troubleshooting issues related to university assets.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
Used to request equipment being moved and reassigned to an employee and/or department.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Users/departments must first review the Mobile Hotspot & MiFi Usage Standards and confirm that this request meets the acceptable use cases described. Requests outside of those use cases will not be approved.
This internal form is used to report errors in Degree Works audits and is not intended for course substitutions or exceptions, which must be submitted through the Registrar's Office.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
You can reset your password through office.com. If you are having trouble please contact the IT Help Desk at 870-972-3933
Submit this form to request assistance with Konica Minolta printers and copiers, including new equipment requests, printer moves, or billing corrections.
This form establishes a standardized procedure for requesting an exception to the A-State firewall to ensure we are following institutional and security best practices.
If employees/departments need to create a shared email account.
A formal report used to document observed or suspected security issues related to information systems or technology.
To request that Relocation Services assist in any special projects.
If you are requesting external user accounts be set up in Canvas, submit a ticket here.