Popular Services
Used to request equipment be removed from department and off their inventory.
Used to request equipment being moved and reassigned to an employee and/or department.
If you are an employee and are needing Adobe Creative Cloud.
If you do not see the category that you need feel free to use this option to request assistance.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
The Missing Equipment Report is used when equipment has been stolen or is missing, so that it can be removed from the department's inventory. This request requires a list of missing equipment, and a police report if applicable.
To request that Relocation Services assist in any special projects.
If employees/departments need to create a shared email account.
If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.
If you are active on more than one A-State campus and needing your Duo phone number enrolled on both accounts
If you are having trouble logging into my.Astate Portal or questions about the portal.
Welcome Red Wolves!!! Activate your digital ID to begin your journey.
Please complete this online form to request data from the Office of Institutional Research.
For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.
If you are a student who is needing assistance setting up your email on a device.
If you are living On-Campus and experience an issue with access control.
If you have any questions or concerns regarding the use of Team Dynamix, submit a ticket here.
Your password expires every 90 days so you will need to reset it by using the Password Self-Service https://webapps.astate.edu/digitalid/index.htm
If you are having trouble please contact the IT Help Desk at 870-972-3933
If you're having trouble with door access all around campus.
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.
All currently enrolled students of Arkansas State University have access to a free Microsoft Office subscription during their time at A-State. .This subscription has to be renewed every year while a student is actively enrolled at A-State. If you have trouble getting this software installed please let us know.
If you are needing assistance with Respondus Lockdown Browser