Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
IT Hardware handles ordering and troubleshooting issues related to university assets.
Questions related to conflicts of interest or potential conflicts of interest are located here.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website. You can also use this form to receive assistance with the Knowledge Base (KB).
If you need to request VPN access AND you are an active A-State employee you can submit this form.
The IT Systems Request is a required online validation and tracking form for faculty , staff ,students who need access to specific IT-managed systems or services. This process ensures proper authorization, security, and accurate record-keeping for all requests.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
Used to request equipment be removed from department and off their inventory.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If employees/departments need to create a shared email account.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Used to request equipment being moved and reassigned to an employee and/or department.
To request that Relocation Services assist in any special projects.
This internal form is used to report errors in Degree Works audits and is not intended for course substitutions or exceptions, which must be submitted through the Registrar's Office.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
If you are living On-Campus and experience an issue with access control.
Please submit this form if you are an employee in Math and Science needing technical assistance.
Use this form to request system or site access for external vendors. Please provide accurate vendor details, required access scope, and the duration of access to ensure timely review, approval, and secure onboarding.
If you are requesting external user accounts be set up in Canvas, submit a ticket here.