Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
Submit a request to create a new webpage, update an existing one, or modify people profile information on the website.
IT Hardware handles ordering and troubleshooting issues related to university assets.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
Submit a ticket to have A-State Online courses (or companion sections, instructors, enrollment caps, etc) created or updated in Banner. This form is for internal use only. Students having issues with Banner need to use a different form.
Submit this ticket if you need assistance with any update to the Slate CRM. This may include applications, queries, or communications.
Submit a ticket to build or modify Banner/Argos reports: create enrollment or roster outputs, adjust filters and fields, update dashboards, run queries, export to Excel/CSV, and validate data.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
Used to request equipment be removed from department and off their inventory.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
Used to request equipment being moved and reassigned to an employee and/or department.
This internal form is used to report errors in Degree Works audits and is not intended for course substitutions or exceptions, which must be submitted through the Registrar's Office.
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
Submit this form to request assistance with Konica Minolta printers and copiers, including new equipment requests, printer moves, or billing corrections.
Users/departments must first review the Mobile Hotspot & MiFi Usage Standards and confirm that this request meets the acceptable use cases described. Requests outside of those use cases will not be approved.
If employees/departments need to create a shared email account.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
This form establishes a standardized procedure for requesting an exception to the A-State firewall to ensure we are following institutional and security best practices.
Questions related to conflicts of interest or potential conflicts of interest are located here.
A formal report used to document observed or suspected security issues related to information systems or technology.
If you are having trouble and need any assistance with Canvas, submit a ticket here.
All currently enrolled students of Arkansas State University have access to a free Microsoft Office subscription during their time at A-State. .This subscription has to be renewed every year while a student is actively enrolled at A-State. If you have trouble getting this software installed please let us know.