Popular Services
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
Used to request equipment be removed from department and off their inventory.
If you need to request VPN access for yourself (A-State employee) you can submit this form.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you are an employee and are needing Adobe Creative Cloud.
If you do not see the category that you need feel free to use this option to request assistance.
If this is regarding Banner, please submit a Banner Service Request.
Your password expires every 90 days so you will need to reset it through office.com
If you are having trouble please contact the IT Help Desk at 870-972-3933
Access and Accommodation Services (AAS) provides reasonable accommodations for students with disabilities. Under the Fair Housing Act, an Emotional Support Animal may be approved while living in on-campus housing on a case-by-case basis and there is a documented need.
A form used to request assistance with multi-factor authentication (MFA), including account setup, dual enrollment, access issues, or changes to authentication methods.
If you are a student who is needing assistance setting up your email on a device.
For issues connecting to the wired or wireless network in the Residence Halls. Please include as much information as possible to help us identify the issue.
If you are having trouble and need any assistance with Canvas, submit a ticket here.
For issues connecting to the AstateSecure/AstateGuest/AstateVisitor wireless networks. Also for requesting new Ethernet ports or for help with existing Ethernet Ports. For all locations on campus that does not include the Residence Halls.
Used to request equipment being moved and reassigned to an employee and/or department.
To request that Relocation Services assist in any special projects.
Welcome Red Wolves!!! Activate your digital ID to begin your journey.
If you believe that your A-State account is locked or disabled please contact the IT Help Desk at 870-972-3933
If you are having issues with your A-State University owned computer please fill out a detailed ticket so we can better assist.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.
Please submit this form if you are an employee in Math and Science needing technical assistance.
Faculty and staff, please complete this form to request the purchase of software. Provide the required details, specify the software needed, and include any relevant information for approval. You must have the vendor contract/agreement, VPAT or Waiver and the ITS Security Questionnaire/HECVAT to submit this form.
If you need to have a new A-State University computer set up with a technician.
If you have any questions or concerns regarding the use of Team Dynamix, submit a ticket here.