IT Hardware handles ordering and troubleshooting issues related to university assets.
Our Networking Service provides reliable, high-performance connectivity tailored to your needs. We design, implement, and manage secure network infrastructures that ensure seamless communication, data sharing, and scalability. We help you stay connected, efficient, and protected—so your operations run smoothly around the clock.
If you are having trouble logging into the Pack Portal or have questions about the portal, please reach out to PackPortal@AState.edu for support.
If employees/departments need to create a shared email account.
This form establishes a standardized procedure for requesting an exception to the A-State firewall to ensure we are following institutional and security best practices.
Submit this form to request assistance with Konica Minolta printers and copiers, including new equipment requests, printer moves, or billing corrections.
The IT Systems Request is a required online validation and tracking form for faculty , staff ,students who need access to specific IT-managed systems or services. This process ensures proper authorization, security, and accurate record-keeping for all requests.
If you need a new A-State university desk phone or are having issues with your phone or voicemail PIN.
If you are planning to travel to a country outside of the United States you will need to fill out this form to be given access for each trip. If you travel often internationally, you will need to request access for each trip that would require you to need VPN.
Please be aware just because this form is filled out that does not guarantee access will be given.
University iPads that have cellular capabilities will need this form filled out.
If you need to request VPN access AND you are an active A-State employee you can submit this form.
Users/departments must first review the Mobile Hotspot & MiFi Usage Standards and confirm that this request meets the acceptable use cases described. Requests outside of those use cases will not be approved.
University Mobile Phones for your department will need this form filled out.